We will strive to maintain the highest standards in tea quality and service. However, even with the best intentions, things can go wrong. If you feel that we have not met your expectations, please let us know. If you believe you have a reasonable complaint please contact us immediately via email to report the matter, quoting your name and customer invoice number. We welcome all feedback.
All items are inspected before they are packed and sent. We thoroughly wrap and cushion all delicate items for their journey in the post. If an item is faulty on arrival, the customer is required to contact us via email within 7 days of receiving the goods. We will ask for a photograph for examination and consider the outcome.
If you've changed your mind and wish to exchange your purchase, we will accept returned goods on the conditions that the item is unopened and undamaged with the original packaging in tact. If the item is returned in original condition we will consider an exchange for the cost of goods only. All costs associated with postage remain the responsibility of the purchaser.
For quality assurance all tea sales are final and non re-fundable once they have left our possession.